At GYMZONE, we value our members' satisfaction. Since we offer service-based digital admissions and physical facility memberships, our refund practices are explicitly governed by the guidelines below.
Generally, gym membership packages, admission charges, and monthly renewals are non-refundable once the physical facility access key has been generated or used. However, if you mistakenly submit a duplicate payment online, please contact us within 24 hours with valid proof of purchase.
Approved refunds caused by system calculation discrepancies, duplicate transactions, or internal booking mistakes will be reverted back directly to the original payment source (Credit/Debit Card, bKash, Nagad, etc.) used during the initial transaction.
Mandatory Settlement Clause: All verified refund requests are subject to internal auditing. Once approved, the refund settlement process will take a standard timeline of 7 to 10 working days to reflect in your respective payment bank account or digital wallet.
Please note that processed membership fees cannot be transferred between different individuals or credited to alternative billing cycles unless explicitly approved in writing by the branch management team.
If you encounter any irregularities regarding your payments or wish to declare an erroneous double-charge, please drop an email to gymzone@gmail.com or call us at 01675603480 for immediate assistance.
Last updated: June 2026